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GoDaddy (Rant in the making? perhaps)

So I’m using GoDaddy to host both BenchmarkITConsulting.com as well as a new page I’m making for the SQL PASS Edmonton Chapter (EDMPASS.com).  When I installed WordPress (v 2.7.0) using the “automagical” install provided by GoDaddy I started to make EDMPASS into what I was looking for.  I started installing my theme of choice, my plugins, etc.  I found a new plugin for something to do with comments.  Put a test comment in and I didn’t receive any notification.  weird.  So deactive and remove the plugin entirely… another comment and still no notification.

Just for fun I went to this page and posted a test comment and to my suprise (and disappointment) I didn’t receive an email notification from this site either. *sigh*.  So because I know the first thing GoDaddy is going to ask me to do is uninstall/reinstall I did that on EDMPASS.com (hense the nice default wordpress installation page that’s there right now).  So no plugins, no themes, no nothing (yes I said no nothing… get over it) and I posted a comment and yeah… base install, no changes/customizations of anykind and no email comment notifications.

Just to make sure I checked my “discussion” settings and …

discussionsettings

as expected and configured but just not working

So I emailed GoDaddy:

Customer Inquiry
Name : Colin Stasiuk
Phone :
Domain Name : edmpass.com
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.5.30428; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8)

Other : WordPress 2.7.0

Base install… no widgets, plugins, etc added.

Not receiving comment notifications via email.

Please let me know what is required to make this work. (receive email on comments is checked to true)

And as I expected I got the:

Dear Colin Stasiuk,

Thank you for contacting Online Support.
 
I understand you have a question about comment notifications that you are not receiving from WordPress. Please uninstall and reinstall the blog software to insure that no files were corrupted in the original install process.  I have included instructions to do so:

(don’t worry I wont paste the whole thing)

So I figured HEY… I’ll play the game and uninstall/reinstall AGAIN and comment email notifications again did not work.

So I’m replying to the incident with the following:

Still no comment notifications being sent to my email after complete uninstall/reinstall of wordpress 2.7.0
 
attached is a screenshot of my new installation comment notification settings.
 
  
Please advise asap how to resolve this issue as I’ve also noticed that one of my other domains hosted at GoDaddy (BenchmarkITConsulting.com) that is on wordpress 2.7.0 is also no longer receiving email notifications.  I have since upgraded to 2.7.1 (via GoDaddy automated upgrade) and am still experiencing the same behavior (no email notification on comments)
 
 
Thanks
 
 
Colin
Stay tuned for further updates… (feel free to comment but don’t expect me to reply right away cause I’m not receiving email notifications right now… but I think I mentioned that somewhere LOL *sigh*)
P.S. I will write a glowing review of GoDaddy if I don’t have to wait 24 hours again before someone gets back to me.  It will be even more glowing if they can actually help resolve my problem 🙂

UPDATE (8:36 am MST): BenchmarkITConsulting.com is receiving notifications again…. still nothing for EDMPASS…. stay tuned lol

UPDATE (1:03 pm MST): Apparently I’m on my own

Dear Colin Stasiuk,
I apologize for the inconvenience. Please make sure that you are using ‘relay-hosting.secureserver.net’ as the relay server for sending mail through the application. Furthermore, it may be necessary to install a plugin to allow the application to use an external relay server. For more information on finding and using this plugin, please check the Word Press forums.
Please let us know if we can be of any further assistance.
Online Support Technician

Hmmmm weird… so even though Benchmark IT Consulting is NOW getting email comment notifications apparently to get EDMPASS.com working with email notifications I need to find a plugin (no link, no recommendations, no anything) to use an external relay and that I should check out WordPress forums (no link, no recommendations, no anything)

So basically they washed their hands and told me to find a “workaround” on my own.

WORKAROUND
Enter WP-MAIL-SMTP (hey look at that… a link to try and be helpful)
From Email Address: (I created a new email addy to do the SMTPing)
From Name: WordPress
Mailer: Send all WordPress emails via SMTP
SMTP Host: smtpout.secureserver.net
SMTP Port: 80
Encryption: No Encryption
Authentication: Yes: Use SMTP Authentication
username: my new email addy for SMTPing
password: *******

So I got it working with not alot of help from GoDaddy (and I think that’s being “nice”).  Disappointed with the service at this point.  I plan on replying with my “fix” but requesting the ticket remain open until they can tell me why BenchmarkITConsulting.com doesn’t require this workaround and EDMPASS.com does.

Stay Tuned

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6 Comments

  1. Rafal says:

    Their hosting is going to the shitters. Buying a domain name great, but with hosting even I am experiencing weird problems. Some that just pop up from nowhere… Time to look for another hosting company.

  2. Oooooo is someone playing around back there??? (I received an email notification of this comment)… @SQLFool is that you? hehehe

  3. Rafal says:

    Lets try this again

  4. Please Work says:

    last time I test… hopefully

  5. detoxtech says:

    i have several websites hosted at Godaddy and i am pretty much satisfied with this domain name registrar. it is also very easy to get coupon codes for Godaddy.

  6. Sveta says:

    Thank you very much!

    You wrote the best article on this subject. It helped me to fix my friends’ problem with comment notification for WordPress blog on GoDaddy. We left GoDaddy years ago…

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